Answers product questions, resolves support tickets, qualifies leads, and books demos — instantly, around the clock, on every channel your customers use.
Get in touch →The Customer Service Engine is a private AI assistant deployed on your website, in your app, or through any messaging channel your customers use. It answers product questions, resolves support tickets, qualifies leads, and books demos — all without making the customer wait. One system that handles support and pipeline, 24/7.
Your support team can't answer every question instantly. Your sales team can't follow up on every lead in five minutes. Customers don't wait — they leave, click elsewhere, and never come back.
Customer submits a ticket Friday afternoon. They wait until Tuesday for a reply. By then they've called twice, complained on social media, and started looking at your competitor.
Lead fills out the form at 9pm. Your SDR sees it at 9am the next day. The lead has already booked a demo with two other vendors. Speed-to-lead is brutal — and humans can't compete with it.
"Do you integrate with Salesforce?" "How much does it cost?" "Can I cancel anytime?" Your team answers these dozens of times a day. They could be solving real customer problems instead.
Your team works 9-to-5 Eastern. Your customers don't. Every overnight question, every weekend issue, every Tokyo-based prospect at 3am is a lost moment of trust and possibly a lost sale.
A private AI assistant trained on your product, your help center, your pricing, and your sales playbook. It answers questions, resolves tickets, qualifies prospects, and books meetings — instantly, around the clock, in your brand voice.
Answers routine product, billing, and how-to questions in seconds. Escalates complex tickets to humans with full context attached. Cuts ticket volume 50-70% in typical deployments.
Detects buying intent. Asks the right qualifying questions. Books the demo directly on your sales team's calendar — with notes, context, and the conversation history pre-attached.
Web chat, mobile app, WhatsApp, email, SMS — wherever your customers are. Consistent answers across every touchpoint, every time zone, every day of the year.
A VP of Sales at a 600-person company is researching solutions. She lands on your site. She has three specific questions: integration with HubSpot, pricing for 20 seats, and implementation timeline.
She fills out your contact form. Auto-reply: "Someone will be in touch within one business day."
She opens two competitor tabs. By Monday morning she's already on a demo call with one of them. Your reply email gets ignored.
Same prospect. She opens the chat widget. Asks all three questions. Gets clear, specific answers in seconds — with the HubSpot integration spec, transparent pricing, and an implementation case study.
The engine asks two qualifying questions, identifies she's a strong fit, and offers to book a demo Monday morning. She picks 11am. The meeting drops into your AE's calendar with full context.
Monday's demo closes the following week. Speed wins.
A few representative interactions from a typical deployment.
Convor designs, builds, hosts, and maintains the whole system. You focus on your customers; we handle the AI infrastructure behind the scenes.
Tell us about your current support volume, sales funnel, and where customers drop off. If it's not a fit, we'll say so and point you somewhere better.
Get in touch →
